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Once a purchased software package has been activated or an activation has been attempted through the Microsoft site the package becomes none refundable. We cannot add the software package to our stock if an activation has been completed or attempted.
We cannot issue a refund if a customer has purchased the wrong product. Example: A customer purchases a windows software package for a Mac machine.
If the software package is defective and/or cannot be redeemed/activated through the Microsoft website even after receiving assistance from our technical support team (Via Email/Live Chat), we will issue customers with a replacement. Please note that exchanges are only available within 90 days of purchase.
Refunds will be credited back to the credit/debit card that customers used to place their order, refunds are processed from our platform immediately the time taken to credit to the customer depends entirely on the customers card issuer and/or bank account.
How to initiate a Refund/Exchange
Please contact us by email at email@example.com to request a refund/replacement.
What is a Digital Download?
A digital download is described as a product which will be delivered to you through the internet, most commonly through email, giving you access to download the product you have purchased immediately. Softzones will not dispatch and physical DVD or CD. Your software will be sent within minutes to the email address provided during the order process..
How soon after purchase will I receive my software?
As soon as your payment has been successfully processed you will be able to instantly download your software from the order confirmation page. You will also receive a download link in a confirmation email to the email address provided.
How can I be certain that my copy of Microsoft Office is legitimate?
Softzones encourages all customers to register their email address with their specific Microsoft Product Key through the Microsoft online activation to ensure verification and tracking of their authentic software. By doing this you will know the Microsoft Office product you have purchased is 100% legitimate.
How are you able to sell software for such low prices?
We work directly with a variety of suppliers to purchase large volumes to get the lowest prices possible, as we save on costs we want to ensure our customers save too. As an online store we have minimal overheads which is also another reason we can offer the product at a reasonable price.
Can I buy one licensed software and install it on multiple computers.
No. Retail Product software licenses are designed to install and active on one computer only. We do however offer bulk deals on all our products.
Do you supply your products in large wholesale or bulk orders?
Yes. Large volume bulk orders can be processed by contacting us directly through live chat or emailing our support team at firstname.lastname@example.org